Frequently Asked Questions
The following Terms of Service (“TOS”) constitutes an agreement between Porter Designs (dba of Porter Designs, Inc.) and you, the visitor, governing your access and use of any content and functionalities available at the Porter Designs website (the “Site”).
Before you may use the Site, you must read and accept all of the terms and conditions in, and linked to, this TOS. By visiting the Site, you agree to this Terms of Service. If you do not agree with everything in this document, please do not use the Site.
Accounts and PasswordsYou are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Porter Designs immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Porter Designs or any other user of or visitor to the Site due to someone else using your Porter Designs ID, password or account. You may not use anyone else’s Porter Designs ID, password or account at any time without the express permission and consent of the holder of that Porter Designs ID, password or account. Porter Designs cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
LinksWe may direct you to other sites to serve your needs on particular items, we are not responsible for the content of these Sites, nor do we control, sponsor, endorse or approve them. Your use of those links is at your own risk.
Site ContentAll text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, videos, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Porter Designs, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. No part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web Site or other medium for publication or distribution or for any commercial enterprise, without Porter Design’s express prior written consent. Information and data made purposely available by Porter Designs such as specification sheets and product information may be downloaded from the Site provided that you follow these five rules:
1. Information will be used for the sole purpose of the individual’s decision on whether to purchase a particular item.
2. Proprietary language must remain on downloaded item.
3. Make no modifications to any such information.
4. Use such information only for your personal requirements only.
5. Do not make any additional representations or warranties relating to such documents.
Errors and InaccuraciesPorter Designs reserves the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice. This includes incorrect pricing and typographical errors in product descriptions and availability. Porter Designs maintains the right to correct such errors whenever found, including after an order has been submitted. Please see our return policy in the event that you are not satisfied with your purchase.
Comments and SubmissionsAll comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to porterdesignsusa.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain Porter Design’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to porterdesignsusa.com of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, Porter Designs will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Porter Designs is and shall be under no obligation to maintain any Comments in confidence; to pay to user any compensation for any Comments; or to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as product ideas, photographs, marketing concepts, or merchandising suggestions.
Product RepresentationsPorter Designs has done our best to portray our products in the most accurate way, but we cannot and will not be responsible for the way in which the photographs and product representations appear on your computer screen. There are too many variables such as color; brightness and tinting that can change how the images appear on your computer or printer.
DisclaimersPorter Designs does not promise that the Site or any Content, service or feature of the Site will be error free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results. The Site and its Content are delivered on an as is and as available basis. All information provided on the Site is subject to change without notice. Porter Designs cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. Porter Designs disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Porter Designs will not be liable for the acts, omissions, and conduct of any third parties in connection with or related to your use of the Site and/or any Porter Designs services. You assume total responsibility for your use of the Site and any linked Sites. Your sole remedy against Porter Designs for dissatisfaction with the Site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between parties.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. Porter Designs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of LiabilityExcept where prohibited by law, in no event will Porter Designs be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Porter Designs has been advised of the possibility of such damages.
You agree that Porter Designs may, in its sole and discretion without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
To contact us regarding any privacy issuesPorter Designs
2108 NE Argyle Street
e-mail: Contact Us Form
Porter Designs has created this Privacy Statement in order to demonstrate our commitment to privacy. The following discloses our information gathering and dissemination practices for the Website.
The Website's registration and order forms require Wholesale Customers to give us contact information (like their name, e-mail address and account number). We use customer contact information to send the customer information about our company. The customer's contact information is also used to contact the visitor during business hours for either customer service support or any order-processing questions we may have. The customer will also be contacted to confirm the delivery date or pickup, and time. We also may use customer information to provide customers with opportunities to purchase other products or services that we believe may be of interest to them.
Safeguarding Your Information
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Security enhancements were implemented to protect our most valuable asset, our customers. We have taken precautions and have invested in technology that will help keep your transaction safe. We use Secure Socket Layering (SSL) to encrypt your personal information before it travels over the Internet. SSL technology is the industry standard for secure online transactions.
We use your IP address to help diagnose problems with our server, and to administer our web site. Your IP address is used to help identify you and your shopping cart and to gather demographic information.
Porter Designs appreciates your business. We have taken every effort to ensure our furniture product fulfills your expectation of quality and durability. The following warranty is extended to the original purchaser with original proof of purchase.
Limited Upholstery Warranty:
Frame and Springs: Lifetime Limited Warranty
The frame, upholstered in the original fabric under normal use and conditions, is warranted to the original purchaser against manufacturing defects. The springs, under normal use and conditions, are warranted against breakage due to defective material or workmanship. Lifetime means the normal useful life of the product; customarily seven (7) years. After one (1) year from the date of purchase, the warranty covers replacement parts only, and the original purchaser will be responsible for labor.
Seat Cushions: Limited Warranty
The seat cushions are warranted against loss of roam resiliency for a period of one (1) year from the date of purchase. Please do not confuse loss of foam resiliency with softening. Cushions will soften through normal use and conform to the users shape. This is normal and is not considered a defect.
Fabric/Leather: Limited Warranty
Upholstery fabrics and leather are warranted against defective material or workmanship for a period of one (1) year from the date of purchase under normal use and care. Fabric fading, piling, shrinkage, stretching, wearing quality and color fastness are not covered by this warranty. Fabric damage due to chemical treatments applied by the retailer or consumer, heavy soiling or improper cleaning will void this warranty.
Mechanisms: Limited Warranty
The mechanisms in recliners, sleepers or sofa beds are warranted to be free from defects in materials and workmanship, for a period of one (1) year from the date of purchase. Improper handling, care or abuse of the unit will void the warranty. Sleeper mechanism should not be closed with sheets, bedspreads, blankets or pillows on the mattress as this can cause failure of the sleeper unit and will void the sleeper warranty. Caution: Children should not be allowed to play on or operate motion products. Always leave unoccupied chairs in closed upright position.
This warranty supersedes and replaces all implied warranties of merchantability and for particular purpose. No representative, employee, agent of Porter Designs, or any other person is authorized to assume for Porter Designs any additional liability or responsibility in connection with Porter Designs' merchandise except as described above. In no event shall Porter Designs be liable for indirect, consequential or incidental damages of any kind such as damage to other property owned by the purchaser, or personal injuries sustained by purchaser, loss of profits, loss of use or other economic loss, nor shall its liability exceed the purchase price of the product.
If within the warranty period, identical materials are unavailable at the time of the repair or replacement, Porter Designs reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences. Porter Designs is not obligated to refund money to the purchaser. Any item repaired or replaced under these warranties will be covered by the warranties for the remainder of the original warranty period only.
WARRANTY IS VOID FOR ANY, BUT NOT LIMITED TO, THE FOLLOWING CONDITIONS:
- Improper maintenance or use resulting in damage.
- Any product modifications.
- Products sold "AS IS", floor samples, in liquidation, or purchased second hand.
- Warranty does not cover minor variations between floor samples/printed illustrations/web pictures and your product.
- Use of furniture for any other reason than use in a residential setting.
- Use of furniture in an industrial, commercial, institutional, contract or rental environment.
- Dissatisfaction due to buyer's remorse.
- Normal wear and tear.
- Damages incurred during transportation.
- Damages incurred by assembling or maintenance.
- Damages incurred by accidents or abuse.
How To Obtain Service:
To obtain service under this warranty please contact the Porter Designs dealer from whom you purchased your product. Proof of purchase (original bill of sale) is required. Transportation expenses will be the purchaser's responsibility. If the item is considered under warranty, Porter Designs, at their discretion, will have the option of replacing or repairing the item.
General Care Tips
- Many items can be maintained regularly by simply wiping with a soft dry cloth to remove dust.
- To protect your furniture, avoid placing it in direct sunlight or too close to heat sources. Do not place hot items directly onto furniture as they can damage the finish. Use felt pads or other protective layers such as coasters when placing any items on finished surfaces.
- If spills occur, wipe immediately with a soft damp cloth or spot treat. Make sure to wipe dry after cleaning to avoid water spots.
- Do not use harsh chemicals or abrasives as they can damage surface areas.
Basic Upholstery Fabric Care Tips
- For everyday cleaning of your fabric upholstered pieces, use the upholstery attachment on your vacuum cleaner to vacuum the surface of the furniture to remove any loose dirt. It’s also a good idea to vacuum underneath the cushions as well.
- If you can, flip your cushions regularly to distribute the wear and to reduce soiling.
- Clean spills immediately by gently blotting with a clean, absorbent cloth. If a stain remains, then you’ll have to do some deeper cleaning according to the fabric’s code.
- W Code W stands for ‘Water based cleaner’. This code means that you can spot clean your fabric with a water-based shampoo or foam upholstery cleaner. You can use a brush to agitate the cleaner or even an upholstery attachment on a carpet cleaner. Be careful to avoid over-wetting the stain.
- S Fabrics that are Code S must be cleaned with solvents (dry clean only). You can spot treat stains with a water-free solvent or dry-cleaning product. Use solvent cleaners in a well-ventilated room and keep away from open flames. Avoid using cleaning products containing carbon tetrachloride, as it is highly toxic.
- W/S A W/S code, as you might expect, means that a combination of dry cleaning solvents and water-based cleaners may be used. These fabrics can be spot cleaned with upholstery shampoo, foam from a mild detergent, or a mild dry cleaning solvent. This is a case where a pre-test is especially important. For overall dirt, call a professional to clean these fabrics.
- X If you have fabrics with Code X, they can only be cleaned by vacuuming or light brushing. A Code X means the fabric is not cleanable with water or solvent cleaners.
- Once you’ve determined how to clean your fabric, it’s always a good idea to pre-test the cleaner on a small, inconspicuous spot on the fabric. This way you can make sure the cleaner works and doesn’t leave a spot or cause the colors to bleed. If you’re in doubt about how to proceed, it’s usually best to call a professional upholstery cleaner.
Leather Care Tips
- Dust leather with a clean, dry cloth and vacuum it regularly using a soft brush attachment.
"S" shaped wires that are fastened to the front rail and run from the front to the back of the furniture every few inches apart.
8-Way Hand Tied Springs
Each spring is hand tied eight ways (front to back, side to side & diagonally). A sign of quality construction, these coils offer the highest level of comfort and durability.
Woven fibers cut in strips and stretched across the furniture frame.
Corner Blocked Frame
Frame is blocked and screwed, providing lasting strength.
Wood Encased Frame
Insures a quality appearance and prevents fabric from stretching.
Foam cushions. The higher the density of the foam the better support.
Individually wrapped coils maintain their shape and are more resilient and plush than foam cushions.
Made from feathers, down offers maximum comfort. Down may require more maintenance than foam but offers greater durability and resilience.
Top grain leather is made from the strongest fibers of a leather hide and is the most durable; the hide surface is sanded and refinished.
A top-grain leather that is dyed with the color permeating all the fibers. No additional coloring is needed.
A top-grain leather that is dyed on the surface only and coated with matching pigment for add protection.
The bottom layers of the hide that have been split off from the top grain leather, then pigmented or sueded.
Polyurethane applied to the surface of split leather and embossed. While slightly stiffer than top grain, it has a consistent texture, is easy to maintain and durable.
A man-made material composed of 17% leather and other fibers that are bonded together. Extremely durable and an environmentally friendly choice.
Much like blended leather, bonded leather is man-made. However, rather than intertwining or melting the real leather and synthetic material together, real leather scraps are fixed in a polyurethane mixture.
A 100% man-made material that offers the most realistic leather look and feel. Bicast poly provides excellent durability.
A man-made material constructed of 17.7% polyurethane, and 85.3% polyester. A great durable alternative to leather without sacrificing the same comfort.
Crafted to the highest standards with added design features for lasting beauty and durability.
Our stunning India hardwood collection is made from solid Sheesham, Mango and Acacia wood. These species feature beautiful wood grains and are harvested from sustainable plantations.
We carry truly unique pieces which add architectural layers to a worldly, well-traveled home.
Sheesham is an eco-friendly deciduous tree, native to the Indian subcontinent. Sheesham has a beautiful irregular grain structure which is distinctive in appearance. Sustainable sourced through government managed plantations, it is methodically kiln-dried. Our furniture is crafted from both the dark heartwood and the lighter-colored sapwood of the tree which gives the wood grain its beautiful rich contrast.
Mango is a beautiful, eco-friendly dense hardwood native to SE Asia. Harvested through sustainable, fast-growing tree plantations, old fruitless trees are cut down and new trees are planted to take their place. Durable and as dense as ash or cherry wood, mango wood has a rich color that varies in tone. Our beautiful mango wood timber is kiln dried and treated to ensure its longevity.
Acacia is prized for its durability, moisture resistance and solidity. Acacia trees are fast-growing and survive well in tropical regions. Eco-friendly acacia is a traditional hardwood renowned for its beautiful variegated grain patterns and rich color. This kiln dried wood is hard and very heavy which makes it ideal for withstanding the wear and tear of modern family life.
Porter Designs is a proud partner with the Change The Climate organization. Read more about our efforts to plant trees in regions where we are building furniture.